INDONESIA NUMBERS
Zendesk Talk
Talk It Out with
Connect with customers on a call center solution built right into the Zendesk ticketing system


Features

Automatic Ticket Creation

Call Recording

Voicemail Transcription (English Only)

Hold, Mute, & Warm Transfer

Inbound Caller ID (based on number stored in User Profile)
Calls receive from new, unknown generate new user accounts

Configurable Wrap-Up Time Limits

Real-Time Queue Activity

Real-Time Analytics

Real-Time Agent Reporting

Call Data in Insights

Call History

Agent Status Control

Other Features
Interactive Voice Response (IVR)
Based on DTMF "Dual Tone Multi-Frequency" (0-9 Key Presses)
Group Routing
Via IVR or Phone Number
Round-Robin Routing
Within Agent Group, Route calls to Agent that has been available the longest without accepting a call

Business Hours
When open, routes to queue; when closed, routes to voicemail
Maximum Queue Size
Set limit for # of callers (max 50) or wait length in queue (max 20 min)
Customized Greetings
Voicemail Greetings, Available Agents, Wait, Hold, and IVR Messages