INDONESIA NUMBERS
Zendesk Talk
Talk It Out with
Connect with customers on a call center solution built right into the Zendesk ticketing system
Features
Automatic Ticket Creation
Call Recording
Voicemail Transcription (English Only)
Hold, Mute, & Warm Transfer
Inbound Caller ID (based on number stored in User Profile)
Calls receive from new, unknown generate new user accounts
Configurable Wrap-Up Time Limits
Real-Time Queue Activity
Real-Time Analytics
Real-Time Agent Reporting
Call Data in Insights
Call History
Agent Status Control
Other Features
Interactive Voice Response (IVR)
Based on DTMF "Dual Tone Multi-Frequency" (0-9 Key Presses)
Group Routing
Via IVR or Phone Number
Round-Robin Routing
Within Agent Group, Route calls to Agent that has been available the longest without accepting a call
Business Hours
When open, routes to queue; when closed, routes to voicemail
Maximum Queue Size
Set limit for # of callers (max 50) or wait length in queue (max 20 min)
Customized Greetings
Voicemail Greetings, Available Agents, Wait, Hold, and IVR Messages