To achieve our company goals becoming trusted partner of our customers to keep their health well maintained, customer services play important role in our establishment. We used to handle all of customer matters manually, like emails (etc). Then when Zendesk came in, those things shifted. Zendesk Chat, Zendesk Support help us to monitor the traffic of all inquiries from Customer Services, helping our Customer Services to perform fast-response, and have a helpful customized-templates
Mariska Dermawan - Customer Relationship Manager
PT Global Urban Esensial