Zendesk is a Customer Engagement Platform, not only a Ticketing System. We must give information to our customers in order to keep them.

Zendesk is a cloud-based customer experience (CX) platform aimed to boost customer communication. Zendesk strives to improve the way support

When planning the Customer Experience route, make sure to avoid these three worst mistakes. Assuming that all customers have the same prefer

Global pandemic caused customers to modify their purchase habits. To achieve these expectations, businesses should focus on improving the...