Bank OCBC NISP has deployed Oracle Fusion Cloud Human Capital Management (HCM) to automate its human resource (HR) systems and help improve business processes. This deployment has provided the bank with scalable cloud-based technology to help streamline processes and leverage data to plan, manage, and optimize people processes with one common data source. Along with the implementation, the bank is on track to digitalise the people process and improve HR workflow.
Headquartered in Jakarta, Bank OCBC NISP is a leading bank in Indonesia offering a range of comprehensive financial services with an extensive national presence across the country. Striving to bring a more personalised banking experience to its customers, the Bank has extensive digital services for individual and corporate customers through its mobile banking application, internet banking and online advisory. At the same time, to help modernise its HR processes and create a virtually seamless experience for its employees, the Bank turned to cloud-based technologies.
“We want our employees to be empowered to work efficiently and effectively. We had started this journey even before the pandemic hit us and although the organization was still at the early stage of adaptation. Utilizing Oracle HCM Cloud, we have further boosted workforce productivity whilst improving operational excellence,” said Julie Anwar, Head of Human Resource, Bank OCBC NISP.
Built for the cloud, Oracle Fusion Cloud HCM is a complete offering connecting every HR process from hire to retire. It provides a consistent experience across devices, enables one source of truth for HR data to improve decision-making, and empowers organizations with market-leading innovation to address the needs today and into the future. Through Oracle Cloud HCM, the bank has now automated its HR processes, significantly reducing manual data edits, resulting in transparency on the process with data integrated into one platform.
“Banks and other customer-facing organizations have had to adapt quickly to deliver virtually seamless services to their customers while ensuring safe and efficient working conditions for its employees,” said Iman Muhammad, Head of Applications, Oracle Indonesia. “With Oracle Cloud HCM, Bank OCBC NISP has improved access to key resources, provides consistent employee experience that’s easy to scale, and enjoys the ability to adjust processes quickly. Most importantly, the automatic updates help our customers stay current and gain competitive advantage.”